Trade/Retail Clients: Please check your order against the delivery note at the time of delivery. Where possible please notify the delivery driver if you think the order is incomplete, there is a quality issue or a product is in a damaged condition. Once you have signed to accept the delivery we cannot accept any claims for damaged or missing products. For any quality issues please contact us on 07703638656 as these will be dealt with on an individual basis. In the case of a quality issue you must notify us as soon as is possible and retain the damaged items along with all packaging for inspection by us. Subject to our report on the claim we will, if applicable, refund the price you paid for the returned products, or at our option, we will provide you with a credit for further products. We will have no liability to you for any indirect loss.
We will only make a refund to the original method of payment used by you to make the purchase. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
For Private Clients: Every care goes into the creation of our products and we sincerely hope you are satisfied. In the rare case you are not please contact us so we can try and rectify the situation.
For orders under £100, which have been paid in full, should you need to cancel your order, we will issue a full refund if cancelled up to 7 days before the delivery/collection date. Cancellations made within 7 days of the delivery/collection date will not be refunded.
For orders over £100: All cake deposits are non-refundable, should you need to cancel your order and you have paid in full we will issue a refund for the remainder of your bill, providing you have cancelled within 7 days of your delivery/collection date or 21 days within for wedding cakes.
If you cancel within 7 days of the delivery/collection date or within 21 days for wedding cakes, you will remain liable for the balance outstanding on your invoice
Every effort is made to display as accurately as possible the colours and finish of our products that appear on our site. However, on occasion, the actual product received may differ slightly than that shown on the website due to availability of ingredients used for decorating/finishing purposes. In this instance we guarantee that the quality of the product is never affected. Any photographs supplied as part of an order request will be used as a guide only and whilst we will endeavour to create the end product as close to the photograph supplied it may not be an exact copy.